Frequently Asked Questions

Metalcasting Congress 2021 | April 12-22, 2021 | Streaming Live & On Demand

 

Attendee Questions

 

Registration
  • How do I buy my pass?
    It's easy! Just click here to register. You might be prompted to create a free profile, which will be used to generate your pass. If you have any questions, please email customerservice@afsinc.org.
  • What’s the difference between the All Access Experience and the Exhibits Pass?
    The All Access Experience includes everything Metalcasting Congress 2021 has to offer – most notably, every technical and management presentation, and all three keynotes. Attendees of past Metalcasting Congresses might know this as the “Education Pass.” The Exhibits Pass includes access to all exhibits, as well as all sessions in the Casting Designers & Buyers Track. People with All Access passes can view exhibits and designers/buyers content, too. Learn more about registration levels here.
  • I work for an OEM and I just want to take part in events for designers & buyers of castings. Which pass should I buy?
    You’ll get everything you need with the Exhibits Pass. You can view sessions in the Casting Designers & Buyers Track here.
  • Are discounts available?
    Yes! AFS Members receive preferred pricing on passes, and early registration discounts run through March 1, 2021.
  • What is your cancellation policy?
    Exhibits Pass: The Exhibits Pass is non-refundable.
    All Access Experience: Cancellations must be received in writing by April 5, 2021. Refunds on registration fees will be subject to a $50 administration fee. There will be no refunds after April 5, 2021. Substitutes will not be allowed. Send cancellation requests to registration@metalcastingcongress.org.
Programming
  • Who is presenting at Metalcasting Congress?
    Industry experts from around the world will share their research and knowledge at Metalcasting Congress 2021! You can view our featured presenters here and our keynotes here.
  • Where can I see the complete conference itinerary?
    Click here to view conference proceedings and the schedule, which is filterable by subject.
  • Can I ask questions of the speakers?
    Yes, most live presentations will include a Q&A session with the presenter(s). Some presenters also welcome questions after the event.
  • What does it mean for sessions to be available “on demand”?
    Nearly every presentation at Metalcasting Congress 2021 will be available to stream “on demand” – that is, the session will be recorded and available for registered attendees to watch at any time through May 17, 2021. This includes sessions that are streamed live, as well as on demand-only presentations that are recorded in advance.
Technology & Participation
  • Which conference platform are you using?
    Metalcasting Congress 2021 will be hosted on 6Connex, an industry leader in virtual events. Other organizations that have used 6Connex platforms include Salesforce, the Association of American Medical Colleges, Glassdoor, and Unilever.
  • How do I participate once the event goes live?
    All registrants will receive a unique login and a link that will work on any web browser. Exhibits, presentations, and schedules of events will be clearly marked in the digital lobby – just click the feature you’d like to view. If you have any questions, please reach out to us at customerservice@afsinc.org.
  • Which days will live programming run? Do I have to be present the whole time?
    Live sessions and other events will be active during North American business hours on Mondays through Thursdays, April 12-22. As with any conference, you can set your own schedule so you participate in the sessions that most interest you. Since this is a virtual event, you have added flexibility, since on-demand content is available to watch at any time.
  • Can I share my login with everyone at my company?
    Exhibitors and attendees agree not to sell, trade, transfer, or share the complimentary access link and/or code to anyone beyond the registrants included in the virtual exhibit purchase. You agree not to share, sell or trade your access. If Lessor determines that you have violated this policy, Lessor may cancel your access, remove your virtual exhibit from the virtual event, retain any payments made by you, or take other appropriate actions.

Exhibitor Questions

 
Buying an Exhibit
  • How do I buy my exhibit space?
    Download and complete the Virtual Exhibit Contract (available here) and submit it to exhibits@metalcastingcongress.org. Please note, exhibit space is limited.
  • Who is eligible to exhibit at Metalcasting Congress 2021?
    Global suppliers to the metalcasting industry are invited to exhibit, as are North American foundries. All exhibitor applications are subject to approval by Metalcasting Congress management.
  • What’s the difference between a Standard Exhibit and a Premium Exhibit?
    All exhibits include marketing and sales tools such as video capabilities, chats, and business card information collection. Premium Exhibits offer more contacts and analytics, special customization options, room for additional company representatives, and more. You can view a complete list of exhibit features here.
  • Are discounts available?
    Yes, AFS Corporate Members receive preferred pricing on both Standard and Premium Exhibits. Click here for pricing tiers. Early discounts run through March 1, 2021.
  • What is your cancellation policy?
    Please refer to the rules and regulations at the back of the Virtual Exhibit Contract. You can also find them here.
  • My company name starts with a “Z.” Will attendees have to scroll forever to find us?
    No! Booths will be sorted/grouped alphabetically, and Exhibitors will be able to provide attendees with a direct link to their booths.
  • Can I share my login with everyone at my company?
    Exhibitor agrees not to sell, trade, transfer, or share the complimentary access link and/or code to anyone beyond the registrants included in the virtual exhibit purchase. You agree not to share, sell or trade your access. If Lessor determines that you have violated this policy, Lessor may cancel your access, remove your virtual exhibit from the virtual event, retain any payments made by you, or take other appropriate actions.
Building & Running an Exhibit
  • How long does it take to set up an exhibit?
    It’s up to you! A Standard Exhibit with simple customization can be set up in a few hours or less. A highly customized Premium Exhibit will take longer. Either way, our Exhibitor Success Team is here to help at exhibits@metalcastingcongress.org.
  • What materials and/or files do I need to set up an exhibit?
    Exhibitors are free to choose the tools that best suit their needs, but some materials are necessary to make an exhibit as successful as it can be. All exhibits should include a company logo (as a .jpg, .gif, or .png file), a brief description of products and services, company contact information/URLs, and additional flyers/handouts as needed (as .pdf files). All exhibits also include video capabilities. Technical information and other specs will be shared with confirmed exhibitors once booth set-up begins. You can also contact exhibits@metalcastingcongress.org for help or more information.
  • How do I run my exhibit once the event starts?
    Company representatives will log into the web conference platform and network with customers from there. You can also set an alert to receive a notification when a new person enters your booth or requests to chat or have a video conference.
  • How do I talk with visitors?
    One-on-one video chats and public chats are available with both Standard and Premium Exhibits. A moderated rich chat feature is included with Premium booths. Multi-language translation services are available in all chats.
  • Does an exhibit booth need to be "attended" at all times from April 12 -22?
    No, whether your exhibit is staffed or not, visitors will be able to read your materials, watch your videos, and access other information. However, we recommend having at least one company representative available to answer questions during active show times (standard North American business hours, Mondays through Thursdays). There will be specific times when attendees are encouraged to visit the Exhibit Hall, and we urge exhibitors to staff their booths for those periods. Exhibitors can also promote dates/times when representatives will be available, to draw traffic to their booths.
  • Do attendees need an appointment to visit my exhibit?
    No, attendees can visit exhibits at any time. They can also schedule a meeting with you.
  • When is the deadline to build my booth?
    Booth-building must be completed by March 31.
Other Questions
  • If I record notes or other information during the show, will this remain private?
    Yes, notes are accessible only to the exhibitors who create them. Neither AFS, Metalcasting Congress, nor 6Connex will view or aggregate this content.
  • What information is included with the attendee list?
    Lists include: first name, last name, job title, company, address, city, state, zip code, country, phone, and email.
  • I need additional information or assistance. Who should I contact?
    Please reach out to our Exhibitor Success Team at exhibits@metalcastingcongress.org.